Solutions
The EXAPIA product focuses on the information requirements
of the individual to provide a powerful personalised knowledge
management (PdKM) solution.
Improve Customer Service and Loyalty
EXAPIA will enable a company to personalise the information
and knowledge provided to their customers and subscribers, enabling
the customer to receive the information they need and want,
more quickly and more efficiently. Thus greatly improving customer
satisfaction and loyalty, whilst increasing sales at a lower
cost.
EXAPIA enables a company to provide a personal view
on the service offered. The customer can specify their likes
and dislikes which then builds up their personal profile. This
profile develops further by remembering the things they have
found interesting in the past and adapts to provide only the
information they want. The personal profiler is combined with
the most powerful semantic search capability available, to enable
a customer to search for information or expertise, to receive
the answers more effectively than keyword search systems.
The tangible and intangible benefits to both the customer and
company can be numerous:
Benefits to your Customers:
They ...
- only get the information they have requested and are interested
in
- are more likely to buy your service or goods as they have
not been alienated by non relevant material
- will use the site or service more often as it is personalised
- can change their profile as their needs or interests change
over time
- can ask more relevant questions and receive better answers
Benefits to your Company:
- Improves your customer service and loyalty
- Improves the customer experience offered
- Increases the customer throughput through their self-help
via expert knowledge matching of products and services
- Retains the customer with superior self selection
- Differentiates your site and service offering
- Collects more accurate customer profiling and management
information
- Provides more interactive marketing through ask EXAPIA semantic
search, which allows miss-spelt or event txt'ing questions
to be handled effectively
- Provides more focussed product launch opportunities to only
relevant prospects
- Reduces email and telephone support costs
Increase employee efficiency and productivity
to reduce costs
Personalised Knowledge Management can be provided by
EXAPIA to provide employees with the information they want or
need quickly and efficiently, thus increasing productivity,
competitiveness and reducing costs.
In most organisations there is a wealth of information and
knowledge stored, on the intranet as well as the internet. The
ability for an individual, based upon their profile, role and
responsibilities to get to this information they need fast,
irrespective of where this information or knowledge resides
is key. This unique personalised functionality saves time, money
and improves employee productivity and satisfaction.
EXAPIA can easily integrate within existing or planned IT/IS
systems to:
- Provide effective internal customer service
- Increase efficiency and use of the valuable intranet, knowledge
and expertise
- Ensure focus for the individual to concentrate on their
role, not waste time searching for valuable information or
knowledge that is not well indexed or easily identified
- Improve competitiveness
- Provide a framework for cross company interaction, especially
in areas such as training
Delivery and Integration
Interragate provides a professional and highly
skilled team who focus on working with our customer and
partners to deliver a complete working solution, on time, to
specification and within budget, each and every time. Our staff
are proficient at taking on the roles and possible adaptation
that may be required, as necessary, to deliver a competitive,
innovative and cost effective solution.
If you would like to know more about how EXAPIA can make a
difference to your organisation, click
here or telephone (+44) 1225 489000.
